Hardware Returns Policy

General Guidelines You may return an item for refund or replacement within 30 days of the shipment date. All items returned must be in sellable condition. Returned items that were shipped in shrink wrap packaging must remain in the shrink wrap. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return or credit Clearly label the package with our address: Henredon Furniture Ind Inc 400 Henredon Rd. P.O.Box 70 Morganton, NC 28680-0070 Attn: Consumer Services You may ship return items via UPS, FedEx, or United States Postal Service at your own expense. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns. Shipping and handling charges are non-refundable. Non-Returnable and Non-Refundable Items Special Order Items that involve custom work, custom finishing, or ordering from an outside vendor at the time of sale, are not returnable nor-refundable. Items that have markings, scratches, or in any way show signs of alteration, or mishandling are not eligible for refund. Crediting Your Account Returns are processed weekly. It typically takes 5-15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.